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Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic

Yıl 2022, Cilt: 8 Sayı: 15, 48 - 57, 27.04.2022

Aydan Kayserili Efdal Oktay Gultekin Tiinçe Aksak Arzu Coşkun

https://doi.org/10.48121/jihsam.994617

Öz

ABSTRACT
Purpose: The purpose of the study was to evaluate the type and use of digital healthcare services by the healthcare professionals and determine the satisfaction level of outpatients with the services they received during their visit to hospital. The study was carried out in the City Training and Research Hospital located in the South of Turkey between March 13-23, 2021 when the Covid -19 Pandemic was the most intense. The hospital received a level of 6 digital certificate in 2019.
Material and Method: In addition to socio-demographic questionnaires developed for healthcare professionals and patients, specific questionnaires were developed for the both groups. Total 308 respondents participated in this research. The questionnaire for healthcare professionals was administered via online. The patient satisfaction questionnaire using a 5-likert scale was conducted with outpatients thru face-to-face by using pen and pencil. For the data analysis SPSS 21 package was employed.
Results: Among the existing digital healthcare services at the hospital, the majority of the healthcare professionals reported “electronic digital health care records” (66.7%), “nursing information system” (61.1%) and “patient imaging system” (50.9%). Others were mentioned by the less than half of the respondents. Patients reported satisfaction with the services they received during their visit to hospital.

Anahtar Kelimeler

Digital hospital digital healthcare services healthcare professionals patient satisfaction Covid-19 pandemic EMRAM HIMSS

Kaynakça

  • 1. Lupton D. (2013). The digitally engaged patient: self-monitoring and self-care in the digital health era. Social Theory & Health. 2013;11.3: 256-270
  • 2. M C. (2020) The Digitalization of Healthcare, Health Management, 2 (20)
  • 3. Ak B., AKGÜL, M. (2010) Muğla üniversitesi XII. Akademik Bilişim Konferansı Bildiri Kitabı, Muğla Üniversitesi basımevi, Muğla.
  • 4. Craig J, Patterson V. (2005). Introduction to the Practice of Telemedicine. Journal of Telemedicine and Telecare. 11(1): 3–9.
  • 5. Patrick K, Griswold W, Raab F, Intille S. I. (2008). Health and the mobile phone. American Journal of Preventive Medicine. 35(2): 177-181
  • 6. Franco M, Tursunbayeva A. (2014). Mobile technology and public health organisational system. Emergent Issues in Management. 1:80-89.
  • 7. Hurby W, Mosser H, Urban M, Ruger W. (1992). The Vienna SMZO-PACS-Project: The Totally Digital Hospital. European Journal of Radiology. 16: 66-68.
  • 8. Coşkun M B. (2018). Türk kamu yönetimi perspektifinden e-sağlık hizmetleri ve sağlık politikalarındaki yeri üzerine bir araştırma. Yönetim ve Ekonomi Araştırmaları Dergisi.16 (1): 289-302.
  • 9. Yelmen A. (2016). Klinik bilgi sistemlerine ilişkin lisans sözleşmeleri hakkında değerlendirmeler. İnönü Üniversitesi Hukuk Fakültesi Dergisi. 7(2): 365-382.
  • 10. Sağlık Bakanlıgı Stratejik Plan, 2013-2017 https://sgb.saglik.gov.tr/Eklenti/9843/0/saglik-bakaligi-stratejik-plan--2013-2017 pdf. pdf?_tag1=732DB6BBC0692DEE6FC458B05035CFCDB14F1F97
  • 11. SBSGM (2018). Sağlık Bakanlığı Sağlık Bilgi Sistemleri Genel Müdürlüğü, http://sbsgm.saglik.gov.tr/TR,1276/kurulusumuz.html, (14.07.2018).
  • 12. Bayer E., Kuyrukcu A.N., Akbas S., (2019) Evaluation of digital hospital practices from the perspective of hospital employees and executives: The Case of A State Hospital, Journal of Academic Researches and Studies. 11 (21).
  • 13. Tasliyan M, Akyüz M.(2010) Sağlık hizmetlerinde hasta memnuniyet araştırması: Malatya devlet hastanesi’nde bir alan çalışması. Karamanoglu Mehmetbey Üniversitesi Sosyal Ve Ekonomik Araştırmalar Dergisi. 2: 61-66.
  • 14. Gokkaya D., Izguden D., Erdem R. (2019). Patient satisfaction research in the City Hospital, Isparta Province Example. Suleyman Demirel Visionary Journal. 9 (20) :136-148.
  • 15. Tasliyan M., Gok S. (2012). Kamu ve özel hastanelerde hasta memnuniyeti: Kahramanmaraş’ta bir alan çalışması, Kahramanamaraş Sutcu Imam Universitesi ve İdari Bilimler Fakultesi Dergisi, 2 (1): 69:94.
  • 16. Kaiser H F, Rice J. (1974). Little Jiffy, Mark IV. IV. Educational and psychological measurement. 34.1: 111-117.
  • 17. Ural A, Kılıç İ. (2011). Bilimsel araştırma süreci ve SPSS ile veri analizi. Ankara: Detay Yayıncılık.
  • 18. Özdamar K. (2011). Paket programlar ile istatistiksel veri analizi. Eskişehir: Kaan Kitabevi.
  • 19. Mayers, A. (2013). Introduction to statistics and SPSS in psychology. Pearson Higher Ed.
  • 20. Peker, S. Van Giersbergen, Y, Biçersoy, G. (2018). Sağlık bilişimi ve Türkiye’de hastanelerin dijitalleşmesi, Sağlık Akademisi Dergisi, 3 (3):81-84.
  • 21. Schoenfelder, T., Klewer, J., Kugler J. (2011). Determinants of patient satisfaction: a study among 39 hospitals in an in-patient setting in Germany. International Journal for Quality in Health Care. 23 (5): 503–509 10.1093.

Yıl 2022, Cilt: 8 Sayı: 15, 48 - 57, 27.04.2022

Aydan Kayserili Efdal Oktay Gultekin Tiinçe Aksak Arzu Coşkun

https://doi.org/10.48121/jihsam.994617

Öz

Kaynakça

  • 1. Lupton D. (2013). The digitally engaged patient: self-monitoring and self-care in the digital health era. Social Theory & Health. 2013;11.3: 256-270
  • 2. M C. (2020) The Digitalization of Healthcare, Health Management, 2 (20)
  • 3. Ak B., AKGÜL, M. (2010) Muğla üniversitesi XII. Akademik Bilişim Konferansı Bildiri Kitabı, Muğla Üniversitesi basımevi, Muğla.
  • 4. Craig J, Patterson V. (2005). Introduction to the Practice of Telemedicine. Journal of Telemedicine and Telecare. 11(1): 3–9.
  • 5. Patrick K, Griswold W, Raab F, Intille S. I. (2008). Health and the mobile phone. American Journal of Preventive Medicine. 35(2): 177-181
  • 6. Franco M, Tursunbayeva A. (2014). Mobile technology and public health organisational system. Emergent Issues in Management. 1:80-89.
  • 7. Hurby W, Mosser H, Urban M, Ruger W. (1992). The Vienna SMZO-PACS-Project: The Totally Digital Hospital. European Journal of Radiology. 16: 66-68.
  • 8. Coşkun M B. (2018). Türk kamu yönetimi perspektifinden e-sağlık hizmetleri ve sağlık politikalarındaki yeri üzerine bir araştırma. Yönetim ve Ekonomi Araştırmaları Dergisi.16 (1): 289-302.
  • 9. Yelmen A. (2016). Klinik bilgi sistemlerine ilişkin lisans sözleşmeleri hakkında değerlendirmeler. İnönü Üniversitesi Hukuk Fakültesi Dergisi. 7(2): 365-382.
  • 10. Sağlık Bakanlıgı Stratejik Plan, 2013-2017 https://sgb.saglik.gov.tr/Eklenti/9843/0/saglik-bakaligi-stratejik-plan--2013-2017 pdf. pdf?_tag1=732DB6BBC0692DEE6FC458B05035CFCDB14F1F97
  • 11. SBSGM (2018). Sağlık Bakanlığı Sağlık Bilgi Sistemleri Genel Müdürlüğü, http://sbsgm.saglik.gov.tr/TR,1276/kurulusumuz.html, (14.07.2018).
  • 12. Bayer E., Kuyrukcu A.N., Akbas S., (2019) Evaluation of digital hospital practices from the perspective of hospital employees and executives: The Case of A State Hospital, Journal of Academic Researches and Studies. 11 (21).
  • 13. Tasliyan M, Akyüz M.(2010) Sağlık hizmetlerinde hasta memnuniyet araştırması: Malatya devlet hastanesi’nde bir alan çalışması. Karamanoglu Mehmetbey Üniversitesi Sosyal Ve Ekonomik Araştırmalar Dergisi. 2: 61-66.
  • 14. Gokkaya D., Izguden D., Erdem R. (2019). Patient satisfaction research in the City Hospital, Isparta Province Example. Suleyman Demirel Visionary Journal. 9 (20) :136-148.
  • 15. Tasliyan M., Gok S. (2012). Kamu ve özel hastanelerde hasta memnuniyeti: Kahramanmaraş’ta bir alan çalışması, Kahramanamaraş Sutcu Imam Universitesi ve İdari Bilimler Fakultesi Dergisi, 2 (1): 69:94.
  • 16. Kaiser H F, Rice J. (1974). Little Jiffy, Mark IV. IV. Educational and psychological measurement. 34.1: 111-117.
  • 17. Ural A, Kılıç İ. (2011). Bilimsel araştırma süreci ve SPSS ile veri analizi. Ankara: Detay Yayıncılık.
  • 18. Özdamar K. (2011). Paket programlar ile istatistiksel veri analizi. Eskişehir: Kaan Kitabevi.
  • 19. Mayers, A. (2013). Introduction to statistics and SPSS in psychology. Pearson Higher Ed.
  • 20. Peker, S. Van Giersbergen, Y, Biçersoy, G. (2018). Sağlık bilişimi ve Türkiye’de hastanelerin dijitalleşmesi, Sağlık Akademisi Dergisi, 3 (3):81-84.
  • 21. Schoenfelder, T., Klewer, J., Kugler J. (2011). Determinants of patient satisfaction: a study among 39 hospitals in an in-patient setting in Germany. International Journal for Quality in Health Care. 23 (5): 503–509 10.1093.
Toplam 21 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Sağlık Politikası
Bölüm Orginal Research
Yazarlar

Aydan Kayserili 0000-0002-5360-7223

Efdal Oktay Gultekin 0000-0002-0962-152X

Tiinçe Aksak 0000-0001-7841-8456

Arzu Coşkun 0000-0003-4771-1558

Yayımlanma Tarihi 27 Nisan 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 8 Sayı: 15

Kaynak Göster

APA Kayserili, A., Oktay Gultekin, E., Aksak, T., Coşkun, A. (2022). Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic. Journal of International Health Sciences and Management, 8(15), 48-57. https://doi.org/10.48121/jihsam.994617
AMA Kayserili A, Oktay Gultekin E, Aksak T, Coşkun A. Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic. Journal of International Health Sciences and Management. Nisan 2022;8(15):48-57. doi:10.48121/jihsam.994617
Chicago Kayserili, Aydan, Efdal Oktay Gultekin, Tiinçe Aksak, ve Arzu Coşkun. “Evaluation of Digital Healthcare Services and Satisfaction of Outpatients at the City Training and Research Hospital Located in the South of Turkey During Covid-19 Pandemic”. Journal of International Health Sciences and Management 8, sy. 15 (Nisan 2022): 48-57. https://doi.org/10.48121/jihsam.994617.
EndNote Kayserili A, Oktay Gultekin E, Aksak T, Coşkun A (01 Nisan 2022) Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic. Journal of International Health Sciences and Management 8 15 48–57.
IEEE A. Kayserili, E. Oktay Gultekin, T. Aksak, ve A. Coşkun, “Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic”, Journal of International Health Sciences and Management, c. 8, sy. 15, ss. 48–57, 2022, doi: 10.48121/jihsam.994617.
ISNAD Kayserili, Aydan vd. “Evaluation of Digital Healthcare Services and Satisfaction of Outpatients at the City Training and Research Hospital Located in the South of Turkey During Covid-19 Pandemic”. Journal of International Health Sciences and Management 8/15 (Nisan 2022), 48-57. https://doi.org/10.48121/jihsam.994617.
JAMA Kayserili A, Oktay Gultekin E, Aksak T, Coşkun A. Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic. Journal of International Health Sciences and Management. 2022;8:48–57.
MLA Kayserili, Aydan vd. “Evaluation of Digital Healthcare Services and Satisfaction of Outpatients at the City Training and Research Hospital Located in the South of Turkey During Covid-19 Pandemic”. Journal of International Health Sciences and Management, c. 8, sy. 15, 2022, ss. 48-57, doi:10.48121/jihsam.994617.
Vancouver Kayserili A, Oktay Gultekin E, Aksak T, Coşkun A. Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic. Journal of International Health Sciences and Management. 2022;8(15):48-57.
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